jeetwin's Privacy Policy
This policy clearly describes how important your personal information is to us, and how it is collected, used, and kept secure.
Table of Contents
1 Introduction
jeetwin is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") specifically describes how your personal information is managed when you use the jeetwin website and app.
By using our services, you are considered to have agreed to the terms described in this policy. This policy should be read together with our Terms and Conditions, which set out the overall terms governing your account use and services. If you have any questions before reading this policy, you are welcome to contact us directly.
jeetwin places the highest importance on protecting its users' information. We collect only the information necessary to operate the service, and it is never used for unnecessary purposes.
2 Information Collection
We may collect two types of information from you: (a) information you voluntarily provide, and (b) information collected automatically while you use our platform.
2.1 Voluntarily Provided Information
Information you provide during account registration and service use includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Financial transaction details (for bKash, Nagad, Rocket, Upay, or bank transfers)
- Documents required for identity verification
2.2 Automatically Collected Information
When you access our platform, the following information may be collected automatically:
- IP address and device identification information
- Browser type and operating system information
- Time of platform access and session duration
- Details of pages visited
- Referral source (which site you came from)
- Summary log of gaming activity
3 Purpose of Using Information
jeetwin uses your information for specific and lawful purposes. No information is used beyond those purposes.
3.1 Providing and Operating Services
- For creating, managing, and securing your account
- For processing deposits and withdrawals
- For activating bonuses, promotions, and VIP benefits
- For providing customer support
- For maintaining financial transaction history
3.2 Security and Fraud Prevention
- For verifying identity and confirming the authenticity of accounts
- For detecting unauthorised access and suspicious activity
- For preventing money laundering and financial crimes
3.3 Service Improvement
- For improving platform performance and user experience
- For analytical work to develop new services and features
- For identifying and resolving technical issues
3.4 Communication
- For sending important account-related notifications
- For sending promotional messages with your consent
- For customer service-related communication
4 Information Storage and Security
jeetwin uses industry-standard technology to keep your information secure. Our servers and databases are protected by SSL encryption, which keeps data transfers safe.
4.1 Technical Security Measures
- Data transfers are secured using SSL/TLS encryption technology
- Passwords are stored using hashing — no staff member can view them directly
- Regular security audits are conducted
- Automated monitoring systems are active to detect suspicious activity
4.2 Data Retention Period
Information is retained for the entire period your account is active and, after account closure, for as long as required to meet applicable legal obligations. Financial transaction records are generally kept for an extended period, as this is necessary for financial accountability.
If you request permanent closure of your account, information that is not legally required to be retained will be deleted.
5 Sharing Information with Third Parties
jeetwin does not sell your personal information. However, information may be shared with trusted third parties in limited circumstances:
5.1 Payment Processors
Necessary information is shared with payment platforms such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These third parties manage information according to their own privacy policies.
5.2 Technology Providers
A limited amount of non-identifying information may be shared with technology partners to maintain platform performance. Data confidentiality agreements are maintained with these partners.
5.3 Legal Obligations
If disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, it may be done to fulfil that legal obligation.
5.4 What Is Not Done Regarding Information Sharing
- Information is not sold or transferred to advertisers or marketing companies
- Personal information is not given to any third party in an identifiable form without your consent
- Information is not used beyond the purposes stated in this policy
6 Cookies and Tracking Technology
Cookies and similar technologies are used on the jeetwin platform. Cookies are small text files stored on your device that help operate the platform.
6.1 Reasons for Using Cookies
- Essential cookies: Essential for keeping login sessions active and maintaining security
- Functional cookies: Used to remember your preferences and settings
- Analytics cookies: Help improve services by reviewing how the platform is used
6.2 Cookie Controls
Most cookies can be disabled by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.
7 Your Rights
jeetwin believes you should have control over your information. To that end, we ensure the following rights:
7.1 Right to Access Information
You can ask at any time what information jeetwin holds about you. Contact the support team and this information will be provided.
7.2 Right to Correct Information
If any of your stored information is incorrect, you can request a correction. Some information can be changed directly from account settings; for other cases, you will need to contact us.
7.3 Right to Delete Information
Upon a request to close your account, information not subject to legal retention requirements will be deleted. Financial and compliance-related information must be retained for a defined period.
7.4 Right to Stop Promotional Communication
You can stop receiving promotional emails or messages at any time. To do so, update your account settings or notify the support team. Essential service notifications cannot be turned off.
8 Protection of Minors
jeetwin strictly prohibits use of its services by anyone under the age of 21. Age is verified at account registration, and if collected information confirms a person is under 21, that account is immediately closed and the associated information is deleted.
Responsible gaming is very important to us. Reading our Responsible Gaming policy will show you how we actively work to keep users safe and how support can be accessed when needed.
9 Policy Changes
jeetwin reserves the right to update this privacy policy from time to time. If any significant changes are made, you will be notified by email to your registered address or through a notification on the platform.
Continued use of the platform after changes are made will be considered as your acceptance of the updated policy. It is therefore recommended that you read this page regularly. For answers to general questions about various aspects of the policy, see our FAQ section.
10 Contact
If you have any questions or concerns about this privacy policy, contact the jeetwin support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.
Instant support is available via live chat. To contact us by email: [email protected]
We handle your information privacy requests promptly and with care.